Returns Eligibility:

• Lingerie Items: Due to hygiene reasons, we are only able to accept returns or exchanges on lingerie items (such as bras, panties, bodysuits, etc.) that are unworn, unwashed, and in their original packaging with all tags attached.
• Non-Lingerie Items: Swimwear, hosiery, and other non-lingerie items may be eligible for return or exchange if they meet the same conditions: unworn, unwashed, and with all tags attached.
• Time Frame: All returns must be requested within 14 days of receiving your purchase.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns. Non-Returnable Items

We cannot accept returns or exchanges on the following:

• Worn, washed, or altered lingerie (including those without tags or original packaging).
• Underwear (briefs, thongs, panties) cannot be returned for hygiene reasons.
• Sale Items: Items purchased on clearance or special promotions are final sale and cannot be returned or exchanged unless faulty.

Refunds

• If your return is approved, we will initiate a refund to your original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to process.
• Shipping Costs: Shipping costs are non-refundable. If you return an item, the cost of return shipping will be deducted from your refund unless the item is faulty.
• For international orders, any customs duties or taxes incurred are non-refundable.

Exchanges

• We understand that fit is crucial for lingerie. If you wish to exchange an item for a different size, please contact us within 14 days of receiving your order.
• Exchanges are subject to product availability and must also adhere to the conditions for returns (unworn, unwashed, with tags attached).

Damaged or Faulty Items

• We take great care to ensure our products are of the highest quality. If you receive a damaged or faulty item, please contact us immediately at sarahjaynelingerie2024@gmail.com with photos and details of the defect. We will arrange a replacement or issue a full refund for the defective product.

Return Process

• At the moment the only way we can accept returns are at the shop. We are working towards a more efficient method and this will be published on our website when available. Thank you for your understanding.

Contact Us

If you have any questions or concerns regarding returns or refunds, please contact our customer service team at sarahjaynelingerie2024@gmail.com or call us at +353 83 171 3282.

Measuring Service Guidelines:

• Professional Fitters: Our measuring services are conducted by professionally trained fitters who prioritize your comfort and privacy. They will guide you through the process to ensure a perfect fit.
• Comfort and Privacy: We provide a private and comfortable fitting room where you will be measured. Your comfort is our priority, and we strive to maintain a welcoming and respectful environment for every customer.

Conditions of Service:

• Hygiene Considerations: For hygiene reasons, we ask that all customers wear underwear while being measured. This ensures the safety and comfort of both our customers and staff.
• Refitting: If you feel that your lingerie does not fit as expected after purchasing, we are happy to offer a refitting service within 30 days of your purchase, free of charge. This will help you confirm whether an exchange or adjustment is necessary.
• Limitations: We kindly ask that customers refrain from attending measuring appointments if they are feeling unwell, to maintain a safe and clean environment for all. If needed, we are happy to reschedule your appointment.

Return & Exchange Policy for Measured Items

• Perfect Fit Guarantee: We are confident in the accuracy of our measuring services. If you experience fit issues with any items purchased after a fitting session, you may be eligible for an exchange or return in accordance with our Returns and Refunds Policy. Please refer to that policy for further details.

Frequently Asked Questions (FAQs)

Is there a charge for the measuring service?

No, our measuring service is complimentary with any lingerie purchase.

Can I bring my own lingerie for a fitting?

Yes, you are welcome to bring any lingerie you currently own to check the fit, and we can provide advice or recommendations.

How long does the measuring process take?

The entire process usually takes around 15-20 minutes, depending on individual needs and preferences.

Contact Us

If you have any further questions or would like to book a measuring appointment, please contact us at sarahjaynelingerie2024@gmail.com sarahjaynelingerie2024@gmail.com or call on +353 83 171 3282.

At Sarah Jayne, placing an order is simple and personal. To make a purchase, you can:

• Call Us: Reach us directly at +353 83 171 3282 to place your order over the phone.
• Email Us: Send your order request to sarahjaynelingerie2024@gmail.com , and we will get back to you as soon as possible to confirm details.
• Please note that all payments must be made over the phone for these orders. Once your order is confirmed, we will process your payment securely during the call.

If you have any questions or need assistance, feel free to contact us, and we'll be happy to help!